Building your capability through
feedback training
Lasting performance enhancement as a result of a performance appraisal or 360-degree review is only gained when the feedback is understood, accepted and acted upon by the recipient. The role of a feedback facilitator (whether this is the employee's line manager or mentor) is pivotal.
Anecdotal evidence from our clients strongly suggests that a face-to-face feedback session as being a hugely valuable part of talent management processes and is critical to enabling subsequent behavioural change.
Your browser does not support playing flash movies.
What we do
We are often called upon to build the capability of management groups so that they can perform as facilitators. We do this by running in-house feedback training courses or individual one-to-one feedback sessions between specific managers and our occupational psychologists.
What makes us different to other providers is the use of our unique and low-cost Talent FQ® on-line assessment. This Feedback Quotient assessment helps you identify the specific development areas within your manager population that require attention for them to succeed in this important role of facilitator.
Essentially, the role of the facilitator is:
- To help the employee to make sense of their feedback; to help them understand what it means for them
- To help the employee to prioritise aspects of the feedback and decide how they are going to respond to it
- To assist the individual in identifying courses of action; development activities, conversations they need to have, etc
- To provide an experienced eye; for instance, helping the individual navigate through the report, interpret the ratings, see patterns in the feedback and to put things into perspective
- To offer an unbiased, professional (and sometimes unemotional) interpretation of the feedback, where necessary.
However, not all managers naturally possess the skills to be able to perform this role.
Once your people are ready to feedback and facilitate assessment or appraisal information, you'll need to consider how best they can access this information and prepare for their review. Our Talent® platform is one of the most sophisticated and easy to use systems on the market and allows you to analyse, view and present the data collected through its assessment modules and because of the different options available for this, there will always be a way to best support your facilitators' use of the information.
An example of the outline of the programme for an internal skills building course is:
- Pre-course work - including the use of Talent FQ® our Feedback Quotient on-line assessment
- Principles, purpose and benefits and pitfalls of 360-degree feedback and appraisal processes
- Using 360 degree feedback processes in different situations
- Understanding the competences used in a review
- Interpreting the reports
- Facilitating the feedback discussion
- Giving and receiving feedback
- Planning for personal development
For more information or an informal conversation... about your organisation's needs, please do get in touch.
