Client engagements
Go Ahead Group
Selecting the right enabling software
The South West regional train operating company embarked upon an ambitious project to deliver an intranet to all employees across the region. In addition to the provision of the technical infrastructure, the idea of an intranet was new to staff, as was the use of PCs and browsers on a daily basis.
We provided consulting and programme development services to help build the people capability to use this new communications tool to support the businesses aims of improving the performance of special promotions. This included the selection of a learning delivery platform (LMS), a course curriculum and the creation of promotional materials to support a seasonal business initiative.
Grainger PLC
Introducing a new intranet
In June 2005, Grainger Trust re-evaluated the current use of the company Intranet. The IT organisation concluded that the Intranet could become a platform for enhanced productivity across many areas of the business. They selected Orchid Software as their software provider and begun the technical infrastructure implementation.
Head Light Communications were asked to conduct a change audit and we applied our 'change readiness tool' to develop a business implementation strategy. The tool suggested that an investigative phase was needed as there were many unanswered but important questions. We agreed a strategy of engaging at both a grass roots level and at a senior level by business function.
Grainger PLC
Selecting a new HR system
Following on from a project to launch their new competence management framework, Head Light Communications were asked to help Grainger Trust select a new HR management system. To define and prioritise the requirements for the system we first mapped out the current and future desired state of all their HR processes, from planning staffing requirements and covering the full life cycle of employment. From this we were able to identify opportunities for HR to add value and achieve efficiencies through use of an HR management system, and to specify the essential features and functional requirements needed to deliver these benefits. These requirements were reviewed and prioritised against the value they would add to the business and whether there were adequate existing ways of fulfilling the requirement. Head Light Communications conducted a market place survey against these requirements and identified a short-list of suppliers that were able to demonstrate a very close match.
Vodafone (UK) Sales Academy
A global blueprint for sales excellence
Vodafone UK created a Sales Academy programme to achieve very challenging business growth targets in corporate data sales. It was credited with creating a world-class corporate sales team. Our lead consultants worked with the core team and senior managers to capture the UK team's experiences and create a Best Practice model to share with teams in other functions and other operating companies.
Serco PLC
Situational judgement for the Serco Best Practice Leadership Model
The Serco Leadership Challenge is an example of a Situational Judgement test developed with the Serco Best Practice Centre that makes use of branched questioning. The user is required to respond to a critical incident that has occurred in one of the sites the company manages. Each choice the user makes has a direct impact on how the scenario plays out and the next options available to them. Through the choices they make, the user is able to correct earlier mistakes and achieve a desirable outcome in the scenario.
The assessment focuses on a few key leadership competencies, such as being 'Stakeholder smart'; and provides feedback at the end of the assessment on the leadership competencies they have demonstrated through the choices they made. This assessment proved a valuable way to engage very senior managers in objectively assessing competencies they considered to be essential to their new leadership model and to realise personal development requirements.
