Client Charter

(If you have been around the block a few times, as we have, some of these might be familiar!)

Say to you, "You need our product now! By the way, what is it you are trying to do?"
Hand over the deliverables and walk away - after all implementation is your problem...
Ignore or side-step assessment and evaluation of the programme itself, the business impact or our performance on your project.
Fail to observe the political situation and the needs of varied stakeholders leaving you with a problem to manage.
Create bureaucracy, impose a blueprint and use rigid methods that don't suit your working practices or the project.
Introduce you to the 'A' Team and then, after you've signed, put the 'B' Team on your project
Sell you a pipe dream and move on.

Create a clear, common and communicable project charter and consequential business impact so that we can all buy in to the outcomes and you have a strong message with which to engage the stakeholders in your business.
Define a methodology for the project that is respectful of your time and the time those who are involved.
Manage the project to time and budget with the necessary documentation for you to be able to keep your side of the project on track and for you to be able to provide updates to the business, keeping them in the picture.
Keep other parts of the business (e.g. IT, Marketing Communications, Sales) on side and work collaboratively to ensure that the deliverables will find acceptance in the business and within its infrastructure and constraints.
Stay with you through this project to its implementation and evaluation.
Bring the right skills for the job, not just those we employ.
Ask you to work with us again, be a reference for us and to build a long-term business relationship.